TERMS & CONDITIONS

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Appointment Scheduling

1. Booking: Appointments can be scheduled via our online booking system. To confirm your appointment, we require a valid credit card number. This will only be charged in the event of a late cancellation or no-show.

2. Confirmation: You will receive a confirmation email or text message when your appointment is scheduled. Please review the details and notify us immediately if any corrections are needed

Late Policy

1. Arrival Time: Please arrive 5-10 minutes before your scheduled appointment time. This allows us to start your service promptly and ensure you receive the full duration of your treatment.

2. Late Arrivals: If you arrive late, we will do our best to accommodate you, but please be aware that your treatment may be shortened to avoid affecting subsequent appointments. The full service fee will still apply.

3. Cancellation of Late Appointments: If you arrive more than 15 minutes late and we are unable to accommodate your service within the remaining time, the appointment may be canceled, and a cancellation fee may be charged.

Cancellation Policy

1. Cancellation Notice: We require a minimum of 48 hours’ notice for cancellations or rescheduling. 

2. Cancellation Fees: If you cancel your appointment less than 48 hours before the scheduled time, a cancellation fee of 50% of the service total will be charged to your credit card. In the event of a no-show, a fee of 100% of the service total will apply.

3. Emergency Cancellations: We understand that emergencies can occur. If you need to cancel due to an unforeseen emergency, please contact us as soon as possible. We will review such cases individually and may waive the cancellation fee at our discretion.

Payment Terms

1. Accepted Payments: We accept credit/debit cards. Payment is due at the time of service.

2. Gratuity: Gratuity is included in the service price and is at your discretion. We appreciate your generosity.

Service Guarantee and Refunds

Satisfaction: We strive to ensure your satisfaction with every service. If you are not satisfied, please inform us within 24 hours so we can address your concerns. Refunds are not typically issued, but we are happy to offer a complimentary touch-up or redo if deemed appropriate.

Refunds: We do not accept returns on any merchandise that has been opened or used. If there is an issue with product, please let us know, and we will resolve it accordingly.

Health and Safety

1. Disclosure: Please inform us of any allergies, medical conditions, or medications that may affect your treatment. This helps us provide safe and effective services.

2. Right to Refuse Service: We reserve the right to refuse service if we believe a treatment may adversely affect your health or if you exhibit inappropriate behavior.

Changes to Terms and Conditions

1. Updates: We reserve the right to update these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.